Offers for business
“We don't just sell equipment, but accompany the client at every stage of the transaction, providing them with peace of mind and confidence in the result.”
In our case, SERVICE means a range of services that provides the client not only with the purchase of equipment, but also with comfort, confidence and efficiency at all stages of cooperation.
Service has several key components:
1. Professional support of the transaction:
- Providing clear information about products (characteristics, certification, compliance with standards).
- Assistance in choosing the best equipment depending on your needs.
- Constant communication: quick response to inquiries, clarifications, consultations.
2. Logistics and delivery organization:
- Control over logistics: you receive the equipment on time without delays.
- Organization of documentary support (customs documents, brokerage services).
- Alternative solutions in case of unforeseen circumstances (e.g., delivery delays).
3. Individual approach:
- Personalization of the offer: selection of terms of cooperation that take into account the client's budget and priorities.
- Flexibility: Offering replacements or alternative solutions if the required equipment is not available.
- Assistance in solving any related issues (for example, search for additional installation solutions or recommendations of partners).
4. After-sales support:
- Consultations on the installation or operation of the equipment.
- Support in warranty issues.
- Regular communication with you to collect feedback and offer updates or additional services.
5. Reliability and openness:
- Honesty and transparency: you understand what you are buying, at what price and what is included in the service.
- Constant availability of the team to resolve issues as soon as possible.
“Your success is our responsibility: we provide official warranties from manufacturers and help with any issues.”
In our case, the WARRANTY means your confidence in the reliability of the equipment, timely delivery, and post-purchase support. This is not only the formal warranty obligations of the manufacturer, but also additional confidence in our service.
What the warranty may include in our case:
1. Equipment warranty:
- Official manufacturer's warranty:
We provide you with access to quality certificates and warranty documents from the manufacturer.
For example: “Solar panel warranty - 10 years for manufacturing defects, up to 25 years for performance”.
- Support in case of warranty claims:
We act as an intermediary between the client and the manufacturer, simplifying the exchange or repair process.
2. Guarantee of meeting deadlines:
- Clear delivery times:
We guarantee that the equipment will be delivered within the specified time frame.
3. Support Guarantee:
- Quick response guarantee:
We promise to respond promptly to your inquiries within a specific time (24 hours).
- Support after the transaction:
“We are in touch even after the delivery is completed to help you with the installation or configuration of the equipment.”
4. Flexibility guarantee:
- Substitute solutions:
If the required equipment is not available, you guarantee to offer an equivalent alternative.
“We will always find a solution to meet your needs.”
5. Service quality guarantee:
- Transparency and honesty:
You can be sure that we will provide all the information you need (from equipment specifications to the delivery process).
“We guarantee transparent terms of cooperation and no hidden fees.”